Refund Policy.
Effective Date: April 24, 2026 — Last Updated: April 24, 2026
We want to be straightforward about how refunds and cancellations work at Digital Goat Consulting. This policy applies to all service packages.
Website Launch, SEO Growth, and Aggressive SEO (Before Minimum Term)
Before Work Begins
If you cancel before any design, development, setup, or strategy work has started, you are eligible for a full refund of the first payment.
After Work Begins
Once work has begun (discovery, design, development, setup, or strategy), setup fees and paid monthly service periods are non-refundable except where DGC agrees otherwise in writing.
After Delivery
Once a site is launched or campaign work has been delivered, the active billing period is considered earned. Minimum-term obligations still apply unless DGC agrees to a different written resolution.
Managed Hosting (Monthly)
Managed Hosting is month-to-month with no minimum commitment. You may cancel at any time with thirty (30) days written notice. Services continue through the end of the current paid billing period. No refunds are issued for partial months.
Website Launch, SEO Growth, and Aggressive SEO (Subscription)
During Minimum Commitment
Website Launch requires a six-month minimum commitment. SEO Growth and Aggressive SEO require a nine-month minimum commitment. If you cancel during the commitment period, the remaining minimum-term balance becomes due immediately unless DGC agrees to a different written resolution. This reflects the upfront investment DGC makes in onboarding, setup, launch work, and initial optimization.
After Minimum Commitment
After completing the Website Launch minimum term, you may request file handoff once all outstanding balances are resolved. After completing an SEO Growth or Aggressive SEO minimum term, service continues month-to-month as Managed Growth Continuation at $500/month unless you request file handoff or Managed Hosting before renewal. You may cancel with thirty (30) days written notice. Services continue through the end of the current paid billing period. No refunds for partial months.
Custom Software (Project-Based)
Custom software projects are governed by individual Statements of Work. Refund terms, payment schedules, and cancellation policies are defined per project in that agreement.
How to Cancel
Cancellation requests should be sent via email to:
We will confirm receipt and outline any remaining obligations or next steps within two business days.
Disputes
If you believe a charge is incorrect or have concerns about your billing, contact us at [email protected] before filing a dispute with your payment provider. We resolve most issues quickly and fairly through direct communication.
Questions
For any questions about this refund policy, refer to the full Service Agreement or contact us directly.
Digital Goat Consulting LLC
Florida service-area business
[email protected]